Refund Policy

At OneClikShop, we aim to make your shopping experience smooth and reliable. Please read our Refund Policy carefully to understand how refunds work on our store.

1. Refund Eligibility

You may request a refund within 7 days of receiving your order if:

• You received a damaged or defective product
• You received the wrong item
• The product does not match the description

To qualify for a refund, you must provide:

• Your order number
• A clear photo or video showing the issue

2. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind
• Wrong size ordered by the customer
• Items damaged due to customer handling
• Accessories or final-sale items (if mentioned)

3. Refund Process

Once your refund request is approved:

• Refunds are issued to your original payment method
• Processing time is typically 3–7 business days, depending on your bank or payment provider

You will be notified by email once your refund has been processed.

4. No Physical Returns Required

For approved refund cases (damaged, incorrect, defective items):
You do not need to return the product unless we specifically request it.

5. Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After that, the order may already be processed and cannot be refunded until delivered and verified.

6. Contact Us

For any refund-related assistance, please contact:

📧 support@OneClikShop.com
💬 24/7 Customer Support

We're here to help ensure a smooth and fair refund experience.